Privacy policy

LaunchCircuit Pte. Ltd. ("LaunchCircuit", "we") complies with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy describes how we collect, use, disclose and protect personal data when you visit launchcircuit.life or engage our creative digital marketing agency services.

1. Personal data collected

We may collect your name, email, phone number, company, job title, enquiry content, IP address, device information and cookie identifiers through forms, calls to our Anson Road studio and website analytics.

2. Purposes of collection

Data is used to respond to launch briefs, deliver agency services, improve our website, send service notices, comply with law and measure our own marketing performance. We do not sell personal data.

3. Consent

We obtain consent before collecting data via contact forms. You may withdraw consent subject to legal or contractual limits by emailing [email protected].

4. Disclosure

We may share data with cloud hosts, email services, analytics vendors and advertising partners under data processing agreements. Disclosure may occur when required by Singapore law.

5. Transfer abroad

Data may be processed in Singapore and other countries with appropriate safeguards per PDPA requirements.

6. Retention

Enquiry records kept up to twenty-four months unless longer retention is needed for contracts. Cookie preferences stored six months.

7. Protection

We apply access controls, encryption in transit and secure Asia-Pacific hosting infrastructure.

8. Access and correction

Request access or correction via [email protected]. You may lodge complaints with the Personal Data Protection Commission.

9. Cookies

See our Cookie Policy for categories and opt-out options.

10. Minors

Services target business users. We do not knowingly collect data from children under thirteen.

11. Policy updates

Changes posted with revised date. Material updates may be notified by email where appropriate.

12. Contact

Data Protection Officer, LaunchCircuit Pte. Ltd., 79 Anson Road, #09-01, Singapore 079906. [email protected]

13. Consent withdrawal

You may withdraw consent for marketing communications or non-essential cookies without affecting lawful processing based on contract performance or legal obligation. Withdrawal requests are processed within ten business days.

14. Purpose limitation

Personal data collected for launch brief enquiries is not used for unrelated purposes without fresh consent. Client campaign data is processed only per statement-of-work terms.

15. Accuracy obligation

We take reasonable steps to ensure personal data is accurate and complete. Notify us of changes to contact details so agency communications reach the correct recipients.

16. Protection obligation

Technical measures include encrypted transmission, access logging and role-based permissions. Physical and organisational safeguards protect data at our Anson Road studio and cloud environments.

17. Retention limitation

Data is retained only as long as necessary for stated purposes or legal requirements. Inactive enquiry records are deleted or anonymised after twenty-four months unless an active contract exists.

18. Transfer limitation

Cross-border transfers comply with PDPA Part IV requirements. Subprocessors in other jurisdictions are bound by contractual clauses ensuring comparable protection.

19. Openness obligation

This policy is publicly available. Material updates are posted with revised dates. Significant changes may be communicated to active clients via email.

20. Access and correction rights

Individuals may request access to personal data we hold and correction of inaccuracies. Verification may be required. Response within thirty days unless PDPA permits extension.

21. Do not call registry

We honour Singapore Do Not Call Registry preferences for marketing voice and text messages where applicable to agency outreach.

22. Breach management

Data breaches are assessed promptly. Notifiable breaches are reported to PDPC and affected individuals per PDPA guidance with remediation documentation.

23. Children's data

Services target business users. We do not knowingly collect data from children under thirteen through website forms.

24. Third-party platforms

Advertising and analytics platforms process data under their policies when you interact with linked accounts or tags. Review Google, Meta and vendor privacy terms independently.

25. Definitions

"Personal data" means data about an individual who can be identified from that data under the PDPA. "Processing" includes collection, use, disclosure and disposal in agency operations.

26. Data Protection Officer

Our DPO oversees PDPA compliance, training and vendor assessments. Contact [email protected] for all data protection matters.

27. Marketing opt-out

Unsubscribe links appear in marketing emails. Opt-out requests are honoured within five business days without affecting service-related messages.

28. Audit and compliance

We maintain records supporting PDPA accountability obligations and cooperate with PDPC inquiries where required.

29. Client data segregation

Multi-client environments use logical segregation preventing cross-client data access except where explicitly authorised for benchmarking with anonymisation.

30. Incident response

Security incidents trigger documented response including containment, assessment, notification and post-incident review with preventive controls.

31. Nominated representative

Organisations without a Singapore presence may contact our DPO regarding PDPA matters relating to data transferred from Singapore.

32. Accuracy of marketing claims

We do not collect sensitive personal data through this website for profiling. Campaign performance data belongs to clients under contract terms.

33. Schedule of retention

Detailed retention schedules are available to clients upon request. Enquiry data follows the twenty-four month default unless superseded by contract.

34. Legitimate interests assessment

Where we rely on legitimate interests for website security logs or service improvement, we balance our interests against individual privacy rights and document outcomes internally.

35. Marketing list hygiene

Email lists used for agency communications are periodically reviewed to remove bounced addresses and honour unsubscribe requests promptly.

36. PDPA and DNC registry

Telemarketing and text outreach complies with Do Not Call Registry requirements. Business contact numbers provided voluntarily may still receive service-related calls.

37. Client access controls

Reporting dashboards shared with clients use role-based access. Clients are responsible for credentials issued to their team members.

38. Overseas client enquiries

Enquiries from outside Singapore are welcome. Data is primarily processed in Singapore and may transfer to service providers in other countries with safeguards.

39. Sensitive data warning

Do not submit government ID numbers, financial account passwords or health information through website contact forms.

40. Policy contact summary

All privacy matters: [email protected] · LaunchCircuit Pte. Ltd. · 79 Anson Road, #09-01, Singapore 079906 · UEN 202847193K

41. Consent for marketing analytics

Where client campaigns involve end-user data, clients remain data controllers. LaunchCircuit acts as processor per contract, implementing tagging and audiences only as instructed and documented.

42. Employee confidentiality

Staff and contractors sign confidentiality agreements. Access to personal data is limited to roles requiring it for enquiry response, delivery or compliance functions.

43. Updates and notification

Material privacy policy changes are posted here with revised dates. Active retainer clients may receive email notice for significant processing changes affecting ongoing delivery.

44. Data protection impact

For high-risk processing activities introduced in new service lines, we assess impact and document mitigations consistent with PDPA accountability expectations.

45. Your responsibilities

Provide accurate contact information and notify us of changes. Do not submit third-party personal data without proper authority.

46. Cross-border clients

International prospects submitting forms consent to processing in Singapore. Additional terms may apply when delivering campaigns targeting other jurisdictions.

47. Policy effective date

Last updated 8 July 2026. LaunchCircuit Pte. Ltd., UEN 202847193K, Republic of Singapore.

48. Processing records

We maintain records of processing activities as required under PDPA accountability obligations for organisations handling personal data in Singapore.

49. Third-party platforms

When you authenticate or connect advertising accounts, platform privacy policies govern data within those systems. We access only permissions you grant for campaign delivery.

50. Summary

LaunchCircuit processes personal data fairly, for identified purposes, with consent where required, and with safeguards appropriate to our role as a creative digital marketing agency serving Singapore and regional clients.

Questions about this policy may be directed to [email protected]. We appreciate your trust when sharing contact details for launch brief enquiries.

This privacy policy is effective as of 8 July 2026 for all users of launchcircuit.life.

End of privacy policy document.